Our shipping policies
Shipping and estimated delivery time from our warehouse facilities in Kent, Washington
FedEx Ground® U.S.A.
We ship your chosen Atdec product to you via Fedex Ground® shipping to all 50 states for a minimal charge of $4.95, and we ship quickly! If you place your order before 12:00pm PST (Pacific Standard Time) we will ship that same day. Orders placed after 12:00pm PST will be shipped the following day.
Your product will typically take between 1–5 business days within the contiguous U.S and 3–7 business days to Alaska and Hawaii to arrive. We only ship to a street address in the USA, we do not ship to:
- countries other than USA and Canada
- PO Boxes
- APO, FPO, or DPO addresses
- US territories and possessions
This map illustrates service schedules in business days for FedEx Ground shipments from our warehouse facilities in Kent, Washington
FedEx Standard Overnight®: next-business-day afternoon anywhere in the U.S.A.*
FedEx Standard Overnight® guarantees the next day delivery by 3pm to 48 states (Hawaii and Alaska excluding) from the day your order has been shipped from our warehouse. If you place your order before 12:00pm PST (Pacific Standard Time) we will ship that same day. Orders placed after 12:00pm PST will be shipped the following day. Please note that we make every effort to get your order ready to ship from our warehouse as quickly as possible and in most cases we achieve same day shipping or shipping by the following day. However we cannot guarantee that we will be ready to ship your order in this time frame. The cost of freight will be calculated based on the total order weight and the shipping destination.
* Standard Overnight service is not available for Hawaii and Alaska
FedEx 2Day® or FedEx 3Day® by 4.30pm anywhere in the U.S.A. (Dealers only)
Available throughout all 50 states, FedEx 2Day and 3Day are good options when overnight delivery is not needed but you require your shipment within either 2 or 3 days. The cost of freight will be calculated based on the total order weight and the shipping destination.
FedEx International Ground ® to Canada
This map illustrates service schedules in business days from our warehouse facilities in Kent, Washington. The cost of freight will be calculated based on the total odrer weight and the shipping destination.
FedEx International Priority® to Canada
Your goods will be typically delivered in 1-3 business days. The cost of freight will be calculated based on the total order weight and the shipping destination.
Tracking your order
Within 24 hours of your order being shipped we will send you an email notifying you of your product having been shipped plus our carrier Fedex’s tracking number. You use this tracking number to click straight through to Fedex’s website to track the delivery of your product. Note: It may take up to three business days after your order ships before your order's tracking information becomes available online. Please do not contact Atdec inquiring as to the status of your shipping as the product is in the hands of Fedex and you should contact them directly. If you have lost your tracking number or tracking number email please contact our Customer service team at firstname.lastname@example.org
Cancelling or changing your order
You can cancel your order in full only if the shipping process has not been completed. By “shipping” we mean us getting your order ready (picked, packaged up and all documentation completed) for collection by our carrier Fedex. We make every effort to ship your order as soon as possible and we normally ship the same day if orders are received before 12:00pm Pacific Standard Time (West coast USA time). If you cancel your order after it has shipped we cannot stop the parcel from being sent out. Consequently, we ask you to refuse delivery by our carrier Fedex so that it can be returned to us. Once the parcel refused by you has been received by us, you will receive a confirmation e-mail and can thus request a refund. Your payment will be refunded but we will deduct the cost of the return shipment. To cancel your order, contact our Customer Service Team at 888.303.4252 or email us at email@example.com quoting your Order Number as soon as possible. If you are unsuccessful in refusing delivery, please follow our Returns procedure.
Your package can be delivered on any working day from Monday to Friday. Delivery is by the end of the business day. There are no deliveries on weekends or public holidays.
The courier service we use does not offer a restricted-delivery service and may deliver to someone other than the person or entity named as the recipient. The courier may release the package with no signature at a residential address. The courier will attempt to obtain a signature for shipments to non-residential addresses. For FedEx International Ground shipments from the U.S. to residential addresses in Canada, FedEx may release the package without a signature. For FedEx International Ground shipments from the U.S. to non-residential addresses in Canada, FedEx will attempt to obtain a signature.
For Express shipping options to Canada and within the US, where the signature is required, the courier will make up to three attempts at delivery. A notice that delivery has been attempted will be left at the recipient’s address after the first and second attempts.
If the shipping carton of your Atdec product shows obvious and significant damage then you must refuse the shipment and email us immediately at firstname.lastname@example.org
An "undeliverable" package is one that cannot be delivered to you for any of the following reasons:
- The recipient's address cannot be located.
- The package was destined for an out-of-delivery location and cannot be forwarded.
- The package is unable to clear Customs.
- The recipient's place of business is closed.
- The recipient is not at a delivery location on the initial delivery attempt or reattempts.
If a package is undeliverable for any reason, it will be returned to Atdec and your payment will be refunded but we will deduct the cost of the return shipment. We will notify you by email that the package is undeliverable. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.