Why buy Atdec?
Our Products are World Class and in most cases Best in Class
Our mounts set the standard in terms of their clever and sophisticated design, functionality and superb features, robust construction, ease of installation and long life. They are all:
- Designed, developed and tested by our engineering and industrial design team in Sydney, Australia
- Tested to a minimum 10,000 cycles
- Designed to minimise the impact on the environment (see our Environmental credentials)
- Designed in line with the latest flat panel (LED LCD, OLED and Plasma) technologies on the market
- We do not use harmful substances or chemicals in the production of our mounts.
Don’t just take it from us, do as our customers do!
Our clients include all branches of the US Government and many Fortune 500 companies including McDonalds, Wells Fargo, Boeing and many more. Our mounts can be seen behind flat screens throughout the world, from banks in London (Lloyds) to car dealerships in France (Renault), in airports in Sydney to homes in Seoul, in universities in Canada (Laurentian) to schools in San Francisco. We partner with many of the world’s best flat panel manufacturers including Samsung, Fujitsu, Dell and HP.
Our Products Are Tested & Proven
Research and development is ongoing at Atdec. Our R&D projects include testing materials, improving ease of installation features, developing and evaluating lighter and stronger materials, and enhanced ergonomic and ease of use features. It is our goal to continue offering exceptional products and solutions, outstanding service and excellent value.
Our Products are guaranteed
The majority of our products are covered by a 10 year warranty (see our Warranty policy)
As we are the manufacturer, we are always well stocked in all our products.
We will get you your products quickly
The Customer Service Team at Atdec boasts an on time shipping rate of almost 100%. Packaging, freight methods, inventory levels and customer follow-up procedures are under constant review in our efforts to provide you with the very best service:
- We stock everything we sell in our own facility, so your products are here waiting for you
- We ship 90% of our orders the same day the order is processed by the carriers.
- We offer fast, free shipping on all orders.
Once your Atdec mount is ready to ship, it will go out via our free Ground service with FedEx
- From the moment your order is placed until it arrives at your door, you can check your order status and track
your shipment. Just visit the order status link on our website or click on your order confirmation email.
No re-stocking fees on returns
If for some reason you are not happy and would like to return your product there will be no re-stocking fees.
The return procedure is simple and quick.
We are easy to reach
Help and advice is only a quick e-mail or phone call away. When you contact Atdec, our Customer Service Team is ready to assist you with any ordering or technical support inquiries. We keep you updated after you place an order with us. You can also use our easy contact email links to get questions answered quickly. And you can easily track your order every step of the way with our e-mail alerts and tracking form located on our website. Contact us
Atdec.com is a completely safe environment to purchase in. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as credit card number) on our registration forms, we encrypt that information using secure socket layer technology (SSL). VeriSign SSL secures the store site so visitors can purchase, login to their account, update their registered details such as their billing address and contact phone numbers, or change their password.
To learn more about SSL, follow this link www.verisign.com
When you complete a purchase transaction through the Atdec payment system we have an obligation to fulfill your contract. This means that you have a direct connection to customer services should you need some point clarified or have an issue with the fitness or quality of the product you purchased.