What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|Cookie Name||Cookie Description|
|FORM_KEY||Stores randomly generated key used to prevent forged requests.|
|PHPSESSID||Your session ID on the server.|
|GUEST-VIEW||Allows guests to view and edit their orders.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history, if you have asked for this.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|MAGE-CACHE-SESSID||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE-SECTION-INVALIDATION||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-TIMEOUT||Facilitates caching of content on the browser to make pages load faster.|
|SECTION-DATA-IDS||Facilitates caching of content on the browser to make pages load faster.|
|PRIVATE_CONTENT_VERSION||Facilitates caching of content on the browser to make pages load faster.|
|X-MAGENTO-VARY||Facilitates caching of content on the server to make pages load faster.|
|MAGE-TRANSLATION-FILE-VERSION||Facilitates translation of content to other languages.|
|MAGE-TRANSLATION-STORAGE||Facilitates translation of content to other languages.|
|_GRECAPTCHA||This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.|
|MAGE-MESSAGES||This cookie is set by the provider Magento. This cookie is used to track error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.|
|__CF_BM||This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.|
|_GCL_AU||Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.|
|_GA||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_GID||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
|_GAT_UA-2161172-4||A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.|
|VUID||Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.|
|CONSENT||YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.|
|TEST-COOKIEE||The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.|
|YSC||YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.|
|VISITOR_INFO1_LIVE||A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.|
|YT-REMOTE-DEVICE-ID||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|YT.INNERTUBE::||This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.|
|YT.INNERTUBE::NEXTLD||This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.|
|YT-REMOTE-CONNECTED-DEVICES||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|_DC_GTM_UA-2161172-4||Google Analytics uses this to keep track of how many times a user visits, how the user came to us, and user country. The cookie also calculates an end time of each session.|
|RECENTLY_VIEWED_PRODUCT||This cookie is set by the Magento. This cookie is used to stores product IDs of recently viewed products for easy navigation.|
|RECENTLY_VIEWED_PRODUCT_PREVIOUS||This cookie is set by the Magento. This cookie is used to stores product IDs of recently previously viewed products for easy navigation.|
|RECENTLY_COMPARED_PRODUCT||This cookie is set by the Magento. This cookie is used to stores product IDs of recently compared products.|
|RECENTLY_COMPARED_PRODUCT_PREVIOUS||This cookie is set by the Magento. This cookie is used to store product IDs of previously compared products for easy navigation.|
|PRODUCT_DATA_STORAGE||This cookie is set by the Magento. This cookie is used to stores configuration for product data related to Recently Viewed / Compared Products.|
|SEARCHREPORT-LOG||This cookie is used for tracking the search queries made by the visitor.|