Generous warranty policies for your peace of mind

Warranty Policy

Atdec warrants that its products, under normal use, will be free from defects in material and workmanship for a period of not less than 2 years from the original date of purchase. Individual warranty periods may vary from product to product and Atdec reserves the right to adjust both the period and terms from time to time. Please refer to the relevant product pages here on our web site for the latest details on individual warranty periods.

Atdec’s sole warranty obligation to the owner of its products is to, at Atdec’s sole discretion, repair or replace any defective product without charge provided the products are returned prepaid (that is, shipping charges excluded) to Atdec and unless the product defect resulted from customer abuse, misuse or negligence, normal wear and tear or damage caused by accident, within the warranty period.

Atdec products are only intended for indoor use and for use under static loads. Failure to use Atdec products in this way will void this Warranty.

Unauthorized service or repairs by anyone other than authorized Atdec personnel renders this Warranty void and releases Atdec from any further responsibility or obligation. Thus Atdec will not be responsible and disclaims liability for defects or damage due to service, modifications, maintenance, improper installation and/or installations over the specified weight capacity, tampering or damages whatsoever arising out of the use or inability to use Atdec products.

Any repairs to Atdec products required due to misuse, abuse, negligence, normal wear and tear or repairs of defective Atdec product outside the warranty period will be made at the current established Atdec factory prices.

Atdec may require proof of purchase before performing any repairs or replacing any products during the warranty period.

Atdec Pty Ltd (“Atdec”) warrants your product against defects in materials and workmanship when purchased directly from Atdec or an Atdec authorized reseller. This warranty is extended only to the original end-user purchaser and shall not be extended to any other person or transferee.

This warranty is in lieu of all other warranties express or implied, including, but not limited to, the implied warranty of merchantability and fitness for a particular purpose. No one is authorized to assume any liability on behalf of Atdec or impose any obligation on it in connection with the sale of any product other than as outlined above. In no event will responsibility be assumed or implied for consequential damage arising from the theft of any product secured by an Atdec product, by delay of installation, interrupted operation or other causes.

To the maximum extent permitted by applicable law, the entire liability of Atdec to the customer for any cause whatsoever, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the direct damages proven or an amount equal to the purchase price of the products, whichever is less. In no event shall Atdec be liable for any indirect, special reliance, incidental or consequential damages (including lost profits or savings) sustained or incurred in connection with the product. This paragraph shall survive failure of any exclusive remedy.

Because some states and jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply.

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